Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Oli & Rye Co. By visiting our Shopify store or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

Overview

This website is operated by Oli & Rye Co. Throughout the site, the terms “we”, “us”, and “our” refer to Oli & Rye Co. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to make purchases.

You must not use our products or website for any unlawful purpose or violate any applicable laws.

Products

All of our products are handcrafted, meaning slight variations in colour, appearance, and finish may occur. These differences are normal and are not considered defects.

We strive to display our products and colours as accurately as possible; however, colors may vary depending on your device or monitor.

Pricing & Payments

All prices are listed in Australian Dollars (AUD).

Payment must be received in full before orders are processed and dispatched.

We reserve the right to change prices, discontinue products, or correct pricing errors at any time without prior notice.

Orders

We reserve the right to refuse or cancel any order at our discretion, including where products become unavailable or pricing errors occur.

Once an order has entered production or has been packed, we may be unable to make changes or cancellations.

Shipping

We aim to dispatch orders as quickly as possible. Delivery estimates are provided as a guide only and are not guaranteed.

Oli & Rye Co. is not responsible for delays caused by postal carriers, weather, or circumstances outside our control.

Customers are responsible for ensuring their shipping details are correct at checkout.

Returns & Refunds

Please refer to our Returns & Refunds Policy for information regarding damaged items, replacements, and change-of-mind purchases.

Nothing in this policy limits your rights under the Australian Consumer Law.

Product Safety

Our wax melts and home fragrance products are for fragrance purposes only and are not intended for consumption.

Always use products according to the provided safety instructions.

* Keep out of reach of children and pets.
* Never leave a wax warmer unattended while in use.
* Do not add water to wax.
* Use only in an appropriate wax warmer.

Oli & Rye Co. is not responsible for damage or injury resulting from misuse of our products.

Intellectual Property

All website content, photographs, logos, product names, branding, graphics, and written content are the property of Oli & Rye Co. and may not be copied, reproduced, or used without our written permission.

Limitation of Liability

To the fullest extent permitted by law, Oli & Rye Co. is not liable for any indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes arising from the use of this website or the purchase of our products will be subject to the applicable Australian laws.

Contact

If you have any questions about these Terms of Service, please contact us through our website’s contact form or via our official social media pages.